Privacy Policy

1. Overview

TourKit ("we," "us," or "our") provides a Chrome extension and web application that enables you to create product tours by recording screen activity, audio, and video. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services.

By using TourKit, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Account Information

When you create a TourKit account, we collect:

• Your name
• Email address
• Password (encrypted and securely stored)
• Account creation date and last login information

2.2 Recording Data

When you use TourKit to record product tours, we collect:

• Screen Recordings: Video captures of your browser tab content during active recording sessions
• Audio Recordings: Microphone audio (only when you enable the audio option)
• Webcam Video: Camera footage (only when you enable the webcam option)
• Screenshots: Images captured at each interaction point during your recording
• Interaction Data: Click locations, coordinates, timestamps, scroll events, and keyboard input indicators
• Navigation Data: URLs and web addresses visited during recording sessions

2.3 Usage Information

• Tour view counts and analytics (when you share tours publicly)
• Browser type and version
• Device information and operating system
• Time and date of service usage

3. How We Collect Your Information

• Direct Collection: Information you provide when creating an account or configuring settings
• Chrome Extension: Recording data collected through our browser extension, but ONLY during active recording sessions that you explicitly initiate
• Automatic Collection: No background or passive data collection occurs when you are not actively recording

4. How We Use Your Information

We use the collected information for the following purposes:

• To create, store, and display your product tour videos
• To enable editing, playback, and sharing of your tours
• To provide analytics on tour engagement when you share tours publicly
• To authenticate and secure your account
• To send important service updates and notifications
• To improve and optimize our service performance
• To provide customer support
• To comply with legal obligations

5. Data Storage and Security

5.1 Storage

• All data is stored on secure servers
• Video recordings, audio, and webcam footage are stored in dedicated storage systems
• Account and tour metadata is stored in encrypted databases
• Data is retained until you choose to delete your tours or account

5.2 Security Measures

• All data transmission uses HTTPS encryption
• Passwords are hashed using industry-standard bcrypt encryption
• Authentication tokens are securely generated and validated
• Access controls prevent unauthorized data access
• Regular security audits and updates

6. How We Share Your Information

6.1 User-Controlled Sharing

• Your recordings are private by default
• Tours are only shared when you explicitly choose to make them public or share a link
• You have full control over who can view your tours

6.2 Third Parties

We do NOT sell your data to third parties. We may share data with:

• Service Providers: Hosting and infrastructure providers necessary to operate our service
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In the event of a merger, acquisition, or sale of assets (you will be notified)

7. Your Rights and Choices

You have the following rights regarding your data:

7.1 Access and Control

• View Your Data: Access all your tours and account information through the dashboard
• Delete Tours: Delete individual tours at any time from your dashboard
• Export Data: Request a copy of your data by contacting us
• Delete Account: Request complete account deletion by contacting us

7.2 Privacy Controls

• Choose whether to enable audio recording for each session
• Choose whether to enable webcam recording for each session
• Control tour visibility (private vs. public)
• Revoke extension permissions at any time through Chrome settings

7.3 GDPR Rights (EU Users)

If you are in the European Union, you have additional rights:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing

8. Cookies and Tracking

We use essential cookies and local storage to:

• Maintain your login session
• Remember your preferences
• Store authentication tokens securely

We do not use third-party advertising cookies or tracking pixels.

9. Data Retention

• Account Data: Retained while your account is active
• Tour Recordings: Retained until you delete them
• Deleted Data: Permanently removed from our systems within 30 days of deletion
• Backups: May persist in backups for up to 90 days before permanent deletion

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

11. Children's Privacy

TourKit is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending you an email notification (for significant changes)
• Displaying a notice in our application

Your continued use of TourKit after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For data subject access requests, account deletion, or GDPR-related inquiries, please use the subject line "Privacy Request" for faster processing.